One World Training

One World Training takes a unique approach to call center training.  Instead of providing a pre-packaged, one-size-fits-all approach, we pride ourselves on customizing each solution to the individual needs of our clients. Our programs address language issues, cross-cultural challenges and soft skills to ensure that call center agents understand the full picture of how to successfully interact with English-speaking customers, which can lead to higher customer satisfaction scores.  In addition, we can provide expertise in recruiting, language assessements, and language quality, as well as training and certifying trainers and Master Trainers.  Our team of experts works closely with our clients throughout the entire process, from the needs analysis to the design, creation and implementation of training programs, to ensure that your needs are being met. 

Here is a summary of the services we provide:

        - Language and cross-cultural training for new hires
        - Uptrainings for existing agents
        - Training of trainers and Master Trainers
        - Language assessment strategies and tools
        - Training for recruiters
        - Language quality tools and training