One World Training is a full-service training and consulting company specializing in innovative and effective solutions for overseas call centers, as well as business English and cross-cultural training and coaching for international executives and professionals. In addition, we offer internationally recognized TEFL (Teaching English as Foreign Language) Certificate courses for individuals who are interested in teaching English abroad, as well as graduate school preparatory courses for international students.
Call Center Training Solutions
One World Training has extensive experience in assessing the needs of overseas call centers and in creating customized solutions and training programs to improve the effectiveness of call center agents across the globe. By looking at a combination of language issues, cross-cultural challenges and soft skills, our programs go beyond the basics and get at the core of how to deal successfully with English-speaking customers.
International executives and professionals often find it challenging to function successfully in the fast-paced world of American and international business. In order to create a more successful experience for non-native speakers of English, we offer individualized training and coaching in such areas as cross-cultural communication, presentation skills, negotiation skills, business meetings, business writing and accent reduction.
For individuals who are interested in teaching English abroad or in the US, we offer internationally recognized 120-hour TEFL Certificate courses in Boulder, Colorado. This hands-on training program is designed to give participants the tools they need to successfully plan and carry out lessons to a variety of learners. Classes are fun and interactive and focus on creating innovative and engaging learning environments. Graduates have taught or are currently teaching in Asia, Latin America, Europe, Africa, and the US.
International graduate students are sometimes overwhelmed by the demands and expectations of studying at a US universitiy. To address these needs, One World Training offers intensive programs for international graduate students to prepare them for the rigors of their graduate programs. By covering such topics as the Culture of the US Classroom, Presentation Skills, Case Study Discussion Skills, and Academic and Business Writing, students acquire the skills they need to successfully participate in the US classroom.